Refund & Returns Policy
You must inspect the products and notify us of any defects in the products or if the products are not what you ordered no later than 48 hours after delivery.
You must advise us in your notification of the order number, quantities, invoice number and reason for return. Products must not have been used.
Upon receipt of your notification, we will give you a Return Authorisation, if we give initial approval for the return.
No returns will be accepted unless we give you a Return Authorisation.
Where we have confirmed a defect or a problem in writing, we may in our sole discretion repair or replace the products or provide you with a refund. You may choose to either a refund or replacement of the products.
Our liability will be limited to resupplying you the products or reimbursing you the product price less the postage price - note: the postage cost you had cannot be reimbursed.
We will not be liable for any further damages for loss of profit, loss of contracts or other loss suffered by you, arising from or out of the products.
Refunds are dealt with case by case, you might not be eligible if :
- you have simply changed your mind,
- you have decided that you don't like or need the products you ordered,
- the products you ordered are not suitable for your needs,
- or if you have opened and/or used the products (contamination reasons).
FAULTY GOODS OR DAMAGED GOODS
WOW Beauty and NSI Australia takes care to ensure all items are checked, packed safely and securely for their journey to you.
In the unlikely event of your goods being faulty we will decide to either replace these goods, or organise a refund.
The faulty or damaged goods must be returned to us for proof and claim.
Goods must not have been used.
Faulty or damaged goods must be reported to us by writing an email and stating the problems encountered within 48 hours after delivery.
If returning faulty or damaged goods, customers must inform us by email prior to returning the goods.